The information below will help you navigate the most common customer support situations related to your purchase of Blood Sugar Mastery.

If you have a question that isn’t answered here, please email:

info@elevateherfunctionalnutrition.com 
(Please include Blood Sugar Mastery in the subject line.)

You can expect a response within 2 business days.

Thank you for respecting the time, energy, expertise, and intellectual property that has gone into creating this program.

Please note: Exceptions to the policies below cannot be made, as they are part of the purchase agreement.

Frequently Asked Questions

“Life happened, and I haven’t been able to keep up.”

That’s completely okay.

Blood Sugar Mastery was designed to be practical and sustainable not another thing to “fall behind” on.

You have lifetime access of the course, which means if you fall behind during the 8 weeks you can move at your own pace, take breaks when needed, and return when life feels more manageable. **Note that after the 8 weeks of coaching there is a Membership Fee of $47 a month to maintaine access**

(See Refund Policy below.)

“I’m stuck or I have questions about what to do.”

You don’t have to figure this out alone.

That’s exactly why the program includes support and community.

Inside the private group space, you can:

• Ask questions

• Get clarity on the weekly lessons

• Receive guidance when something feels confusing

• Stay consistent with accountability

If you haven’t joined the community yet, you can access it through your course dashboard.

“How do I update my payment information?”

To view or update your billing details:

1. Log in to Blood Sugar Mastery

2. Click your profile icon in the top right corner

3. Select Settings

4. Go to Billing / Payment Information

From there, you can:

• Update your card on file

• View remaining payments

• Check your payment schedule

Payment Plan Information

If you selected a payment plan, it is your responsibility to understand and maintain the agreed-upon payments.

Key details:

• Payments are processed automatically using the payment method provided at checkout

• Payments occur on the same day each month as your original purchase

• Updated payment methods must be added at least 24 hours before the next scheduled payment

• If a payment is declined, access to course content may be temporarily paused until the account is brought current

• Payment plans are not subscriptions and cannot be canceled once initiated

Important: Missing a payment does not remove your obligation to complete the payment plan as agreed.

Refund Policy / Money-Back Guarantee

Due to the digital nature of this course and immediate access to all materials, refunds are only available through our structured money-back guarantee process.

To be considered for a refund request, you must:

• Complete all assigned coursework with proof of completion, including:

  • Workbook exercises

  • Coaching call attendance 

  • Video completion records

• Demonstrate consistent application of the program principles

• Submit your refund request within 2 months of purchase

• Provide evidence that the program did not deliver value relative to its cost

Please note:

• Refund decisions are made at the sole discretion of ElevateHer Functional Nutrition

• Refunds, if granted, may exclude processing or external platform fees

• No refund requests will be considered after 6 months

• No exceptions can be made